At Winsons, we believe something simple:
Great products aren’t “invented”—they’re shaped by the people who actually use them.
When we launched our first airbrush kit, we thought we’d made something beginner-friendly, portable, and fun.
Then the feedback started coming in:
Some people were excited.
Some were confused.
And some were… brutally honest.
Every message—whether a complaint, suggestion, or request—helped us make our products better.
The Feedback That Changed Our Design
Here are just a few of the comments we heard from early users:
l “The flow is good, but the color sometimes sputters.”
l “Dark markers spray unevenly.”
l “The markers dried out during shipping.”
l “The caps get loose over time.”
We didn’t treat these as “annoying problems.” We treated them as a guide to improve. Every issue went straight to our engineering team with one question:
“How can we fix this for good?”
Turning Frustration Into Upgrades
Your feedback is directly guiding our next round of improvements. Based on what customers have shared, we are currently:
- Optimizing the battery systemWorking on a more stable, longer-lasting setup to support extended spraying without noticeable power drops.
-
Enhancing the air pump
Refining the internal structure to deliver stronger, more consistent airflow while keeping the device compact and easy to handle. -
Upgrading marker caps and nibs
Improving cap sealing to better prevent tip dry-out, and iterating on nib design to achieve finer, more controlled spray patterns.
None of this happens in isolation — it grows directly out of the emails, photos and videos users share with us. Your frustrations and suggestions are not just noted; they are shaping the next generation of Winsons tools.
Why Listening Matters to Us
Creativity is personal.
When your tools don’t behave, your ideas pay the price.
Our job isn’t just to ship boxes.
Our job is to remove anything that gets between you and your art.
The fastest way to do that?
Listen closely to the people who use our products every day.
What’s Next? More Listening, More Improving
Every month, our support team collects feedback, organizes it, and shares it with our R&D team.
Some of it is encouraging. Some of it is painful. All of it is useful.
If you’ve ever reached out to us — even with a complaint — you’ve already helped shape the next version of Winsons tools.
You’re not just a customer.
You’re a co-designer of what comes next.
That’s also why we sincerely invite you to join our Winsons “cloud partner” community — our Facebook beta testing group — where we:
- Share early prototypes and upcoming product ideas
- Send sample units of new tools to selected partners for real-world testing
- Collect honest, detailed feedback directly from people who use our products
Together with this community, we’re not only fixing today’s issues —
we’re building the next generation of Winsons tools, one iteration at a time.
