Once you place your order, we'll send you a confirmation email with your tracking number, so you can easily track your order. Also you can track your order by 17track.net.

Since products are shipped from different warehouses, the airbrush may be sent separately from the markers. Please provide your order number, and we will verify and provide the tracking information for the airbrush.

Please email us at info@winsonsglobal.com ASAP, and we'll do our best to assist you! Unfortunately, we cannot change the address once the package has shipped.

We accept a wide range of payment options to ensure a smooth shopping experience! You can pay with Visa, Mastercard, PayPal, American Express, Apple Pay, JCB, Discover, and Diners Club—whatever is most convenient for you.

• Cancellations can be requested within 3 hours of placing your order. After that, your order will most likely already be processed and can therefore not be cancelled anymore.
• If you have an urgent request and need to cancel, please email us at info@winsonsglobal.com. We will review your case and see if your order qualifies for store credit or a return, as each situation varies.
• Please note, returns must be initiated by the recipient with proof of the shipping label. The item must be unopened and unused to be eligible for return.

In some cases, we can make same-day address or order changes if the order hasn’t shipped yet. Please contact us ASAP to request changes!

*Double-check your order before reaching out. Once packed, we can’t make edits. Apologies for any inconvenience!

Orders may be shipped from different warehouses, and some items may be delivered separately. Please refer to the tracking number provided by the system. Packages usually arrive within a few days. During peak periods, such as Black Friday, Christmas, New Year holiday, some packages may show no updates but are still in transit.

• We usually process and ship orders within 48 hrs.
• Orders shipped to the U.S. will take 5-8 days to arrive.
• Due to holidays and the handmade nature of our products, there may be slight delays.
• You will receive a tracking number to keep track of your order's status.

We currently only offer shipping within the United States. However, we are working on expanding to international destinations. Stay tuned for updates via our newsletter, and we'll notify you as soon as international shipping becomes available!

If your slime arrives damaged or doesn’t match the description, please reach out to us via our contact form here, and we'll be happy to assist you with a solution.

If your order is marked as delivered but you haven't received it, check your surroundings, ask neighbors if they received it by mistake, and verify your delivery address. If you still haven't received it within 72 hours, contact the carrier or customer service for assistance.

We’re very sorry to hear that your package is lost or stolen. While we are not responsible for such incidents, please contact USPS directly, as they will be happy to assist you in locating your shipment.

As our slimes are handcrafted and degrade over time, they cannot be returned for health and safety reasons.

For other products, we offer a 30-day return/exchange. Returns are processed within 2-5 business days.

Due to the nature of our handmade slime and health & safety considerations, we cannot accept exchanges once the slime has been opened or used.

We recommend reviewing the product details carefully before making your purchase.

For More Details, Please see our Return policy

Under normal use, the lifespan of a marker depends on how it is used.

It depends on how heavily you spray and how much coverage you need.

The markers are not designed to be refillable.

It works best with Winsons markers, but other hard-tip markers may also be compatible.

Yes — as long as the marker has a hard tip and similar size to our markers.

You can check the full color chart on our official website.

We offer up to 262 colors.

Metallic gold is currently not included, but we may launch it in future sets.

It is more suitable for quick base coating and smooth coloring.

Suitable for large-area blending and shading.

The ink is alcohol-based, so proper ventilation is recommended.

It works with hard-tip markers of similar size; soft brush tips are not recommended.

 Only if the tip is wide and hard enough to fit the nozzle.

Our markers are alcohol-based, offering strong adhesion to plastic and are more durable than water-based paint.

Yes, they work well on 3D prints, especially when the surface is clean or primed.

Reactions vary by paint type; most hobby paints layer well over alcohol ink.

 Some products may sell out quickly; you may check again later or contact us for updates.

Replacement markers are available on our official website.

Refills are currently not available.

Please contact support with your order number for replacements.

Ink flow can vary depending on marker placement; we recommend adjusting the tip position.