At WINSONS, we truly care about every artistโs creative experience.
Sometimes, a few users may find their alcohol markers feel slightly dry during use โ and we completely understand how frustrating that can be.
But donโt worry โ in most cases, this isnโt a quality issue.
Here are the most common reasons and a few simple solutions ๐
๐ก Reason 1: Air pressure changes during shipping
During long-distance transportation, changes in air pressure or temperature may cause the ink to move away from the tip temporarily.
Gently shake the marker a few times or lay it flat for several hours โ the ink will flow smoothly again.
๐ก Reason 2: Alcohol ink evaporates easily
WINSONS markers use professional-grade alcohol ink, which may naturally evaporate if the cap isnโt tightly closed or if stored for a long time.
If the tip feels dry, you can add a few drops of isopropyl alcohol (70โ90%) into the barrel or store the marker upside down for several hours to reactivate the ink.
๐ก Reason 3: Improper storage environment
Extreme heat or cold can affect ink flow and consistency.
For the best results, store your markers in a room-temperature, sealed environment โ this helps preserve ink quality and keeps every stroke smooth.
โจ Our Promise
If your marker still doesnโt work properly after trying these steps, please feel free to contact our support team.
Once you provide the relevant proof, weโll immediately offer a replacement or refund.
At WINSONS, we believe every stroke of color should flow naturally โ perfectly expressing your creativity.
๐๏ธ WINSONS Creative Team
Join our artist community for more tips, inspiration, and support ๐
Official Facebook Group: https://www.facebook.com/groups/701680878945789/
