• We usually process and ship orders within 48 hrs.
• Orders shipped to the U.S. will take 5-8 days to arrive.
• Due to holidays and the handmade nature of our products, there may be slight delays.
• You will receive a tracking number to keep track of your order's status.

We currently only offer shipping within the United States. However, we are working on expanding to international destinations. Stay tuned for updates via our newsletter, and we'll notify you as soon as international shipping becomes available!

If your slime arrives damaged or doesn’t match the description, please reach out to us via our contact form here, and we'll be happy to assist you with a solution.

If your order is marked as delivered but you haven't received it, check your surroundings, ask neighbors if they received it by mistake, and verify your delivery address. If you still haven't received it within 72 hours, contact the carrier or customer service for assistance.

We’re very sorry to hear that your package is lost or stolen. While we are not responsible for such incidents, please contact USPS directly, as they will be happy to assist you in locating your shipment.

We ship with trusted carriers including UPS, USPS, Amazon, and Yuntuexpress.

We have warehouses both in the U.S. and overseas (China). Orders are fulfilled either from our U.S. warehouse or our Chinese warehouse, depending on availability. Shipping times typically range from 5-8 days.

We strive to ensure timely delivery, although please note that holiday periods may cause some delays.

Once you place your order, we'll send you a confirmation email with your tracking number, so you can easily track your order.

Please email us at info@winsonsglobal.com ASAP, and we'll do our best to assist you! Unfortunately, we cannot change the address once the package has shipped.